Practice Operations Inquiry-to-Follow-Up Playbook

Every patient relationship starts with an inquiry and lives or dies in the follow-up. This playbook gives your team the operational pipeline that turns inquiries into visits, and visits into patients who come back. The Practice Operations Inquiry-to-Follow-Up Playbook is for owners and office managers of independent practices who know their front-office process leaks time and patience but have never written it down. It covers the full pipeline — inquiry handling, intake and scheduling, the daily control sheet, and a follow-up cadence so no patient falls through the cracks. It is deliberately operational: scripts, checklists, and cadences for running the front of the practice. It contains no payer, coding, or compliance guidance — those belong to your practice's own policies and qualified professionals. What's included: - Inquiry response scripts that convert and qualify, for phone and email - An intake and scheduling accuracy checklist - A daily front-desk control sheet ready to print - A follow-up and recall cadence with explicit timing rules This is a self-paced playbook for training and daily use, not a consulting engagement. When recurring front-office gaps point to something bigger, the final step explains how to reach Hunter Revenue Group — general inquiry or Billing Operations — through the contact form at hunterrev.com/contact. No obligation. One-time purchase. Lifetime access.